Technical Support Analyst at Woodbine Entertainment

Become a key player in technical support as a Desktop Analyst with Woodbine Entertainment. Ensure optimal performance and reliability of end-user devices while aiding in troubleshooting and installation.
As a Desktop Analyst, you’ll deliver comprehensive technical support within a dynamic environment focused on horse racing entertainment. This role involves managing installations, configurations, and resolutions for hardware and software issues. Your expertise will enhance productivity and cultivate a positive user experience.

Key Responsibilities:

• Respond promptly to technical support requests and prioritize effectively

• Analyze and troubleshoot issues to identify root causes and solutions

• Support the installation and maintenance of software and hardware

• Advise on best practices for technology use to colleagues

• Document processes and assist in defining standard operating procedures
Requirements:

• College diploma or university degree in computer science

• Minimum 2 years of relevant technical support experience

• Proficient in Microsoft and Cisco products

• Knowledgeable in computer hardware and networking

• Strong troubleshooting and analytical skills
Elevate user support and technical excellence as a Desktop Analyst at Woodbine Entertainment.
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