RQ- Application Support Specialist - Intermediate

We are hiring an Intermediate Application Support Specialist with 3–5 years of enterprise application support experience and strong SharePoint Online / Microsoft 365 expertise to provide frontline user support, administer SharePoint sites, manage tickets in ITSM tools (Service Now), and support SharePoint migrations/deployments with post‑deployment stabilization. This is a mandatory hybrid role (3 days in office at City Hall) at 100 Queen St, City Hall, Toronto, ON
.

• Job Title:
  
  RQ00538 – Application Support Specialist – Intermediate
• Client:
  Supply Ontario
• Start Date:
  
  2026‑03‑30 (contract already in progress)
• End Date: 2026‑09‑29
• Business Days: 132
• Extension Option:
  Up to 6 months (until March 31, 2027)
• Work Location:
  
  100 Queen St, City Hall, Toronto, ON, Canada
• Job Type: Hybrid (mandatory 3 days in office, City Hall)
• Hours:
  
  7.25 hours/day (5 days/week)
• Final date to receive applications:
  Monday, 15 June 2026, 10:00 AM EST
• Contact Emails:
  • ken

• Updated Resume in Word format
• Skills Matrix and References
• Expected hourly rate
• Visa Status
• Linked In

• Hands‑on experience using ITSM tools (e.g., Service Now or equivalent) to:
  • Manage
  • Track
  • Resolve support tickets
• Strong working knowledge of SharePoint site administration, including:
  • Permissions and access management (users, groups, inheritance)
  • Site configuration, document libraries, and content structures
  • Support of collaboration and document management features
• Experience supporting SharePoint migrations, deployments, or organization‑wide implementations, including:
  • Post‑deployment stabilization
  • Issue remediation
• Proven experience performing incident triage, analysis, and resolution in a production environment.

• Education:
  • University or Community College diploma/degree in Computer Science, Information Technology, or related discipline, or equivalent professional experience
• Experience:
  • Minimum 3–5 years of experience providing application support in an enterprise environment
• Microsoft 365 & SharePoint Online:
  • Demonstrated experience supporting Microsoft 365 and SharePoint Online, including:
    • User support
    • Configuration
    • Issue resolution
• Incident Management:
  • Proven experience performing incident triage, analysis, and resolution in a production environment
• ITSM Tools:
  • Hands‑on experience using ITSM tools (e.g., Service Now or equivalent) to manage, track, and resolve support tickets
• SharePoint Administration:
  • Strong working knowledge of SharePoint site administration, including:
    • Permissions and access management (users, groups, inheritance)
    • Site configuration, document libraries, and content structures
    • Support of collaboration and document management features
• SharePoint Migrations/Deployments:
  • Experience supporting SharePoint migrations, deployments, or organization‑wide implementations, including:
    • Post‑deployment stabilization
    • Issue remediation
• Root Cause Analysis & Escalation:
  • Ability to perform root cause analysis and coordinate issue escalation with technical teams
• Frontline User Support:
  • Strong experience providing front‑line user support and working directly with business clients
• Communication with Non‑Technical Users:
  • Ability to clearly communicate technical issues and resolutions to non‑technical users
• Client Satisfaction & Continuous Improvement:
  • Demonstrated focus on:
    • Client satisfaction
    • Service quality
    • Continuous improvement
• Documentation & Knowledge Base:
  • Experience developing and maintaining:
    • Support documentation
    • Procedures
    • Knowledge base articles
• Communication
  
  Skills:
  • Excellent written and verbal communication skills
• Organizational
  
  Skills:
  • Strong organizational skills with ability to manage multiple priorities in a fast‑paced support environment
• Teamwork:
  • Ability to work independently and collaboratively within a cross‑functional team

• Effective triage, resolution, and closure of SharePoint incidents and service requests in accordance with service level expectations.
• Accurate and complete Service Now ticket documentation, including:
  • Issue analysis
  • Resolution actions
  • Client communication
• Ongoing SharePoint administration support, including:
  • Permissions management
  • Site configuration
  • User access assistance
• Implementation and rollout support, including:
  • Us…