Senior Technical Support Analyst

Join a specialized team as a Senior Technical Support Analyst in Toronto, focusing on advanced IT support for Capital Markets and critical users. Provide hands-on deskside assistance and manage operational performance daily.

In this high-impact role, you will serve as the primary point of contact for escalations and operational issues within the Toronto office. You'll diagnose complex problems, coordinate local workloads, and ensure timely issue resolution for end-users. The position requires strong technical skills and the ability to streamline support delivery.

Key Responsibilities:

• Resolve simple and complex IT issues swiftly

• Oversee triage and prioritization of local support requests

• Monitor service performance and ensure quick resolutions

• Collaborate with IT teams for seamless service delivery

• Document all incidents in the ITSM ticketing system

Requirements:

• 7-10 years of end-user technology support experience

• Strong troubleshooting across hardware and software

• Experience with Microsoft Windows 11 and Office 365

• Knowledge of Active Directory and Microsoft Endpoint Manager

• Excellent communication and documentation skills

Enhance user experiences by leveraging your technical skills in this pivotal support role.
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