Senior Incident Lead

Role Overview  As a Senior Incident Lead, you will be the driving force behind resolving high-severity, complex technical incidents that impact our products and customers. You will champion the post‑incident review process, driving systemic improvements to prevent recurrence and continuously maturing our site reliability operations.
What You Will Do   Lead initiatives to promote Service Now Ticket management
Provide 7/24/365 support for urgent issues
Produce accurate communication in time-sensitive situations
Act as a single point of contact for internal clients.
Why It Might Be a Fit  Must have proven customer support experience in a large scale and diverse environment, strong analytical and complex problem‑solving skills, and strong communication skills.
Nice‑to‑have: branch experience, strategic thinker with excellent interpersonal skills.
Requirements   Proven customer support experience in a large scale and diverse environment
Strong analytical and complex problem‑solving skills
Strong communication skills
Strong working knowledge of Mainframe environment and z/OS (DB2, IMS)
Benefits   Comprehensive Total Rewards Program
Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock
Leaders who support your development
Ability to make a difference and lasting impact
Flexible work/life balance options
Opportunities to do challenging work

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