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Senior Manager of Service Reliability

Job in Toronto, Ontario, A3C, Canada
Listing for: Scotiabank
Full Time position
Listed on 2026-06-19
Job specializations:
  • IT/Tech
  • Management
Job Description & How to Apply Below
Join Scotiabank in Toronto as a Senior Manager of Service Reliability, driving improvements in capital markets operations. Utilize your expertise in problem management to boost production reliability.

As part of the Global Banking and Markets Engineering team, you will lead initiatives to enhance product reliability and analytics platforms. Collaboration is key, as you will work with various teams to resolve incidents swiftly and implement continuous improvement strategies that impact business objectives.

Key Responsibilities:

• Drive measurable reductions in recurring production incidents

• Lead incident management and postmortem analyses

• Enhance accountability for corrective technology actions

• Improve operational readiness and resilience proactively

• Present KPIs and risk narratives to leadership

Requirements:

• Over 10 years in reliability engineering or service management

• Leadership experience with offshore teams

• Deep knowledge of ITSM and incident management tools

• Capital markets technology experience

• Excellent influencing and communication skills

Bring your leadership and strategic insights to elevate service reliability at Scotiabank.
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Position Requirements
10+ Years work experience
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