User support technician

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• Salary 36.00 hourly / 35 to 40 hours per week
• Terms of employment Permanent employment Full time
• Morning, Day, Evening
• Starts as soon as possible
• Source Job Bank #3594905

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

• 1 year to less than 2 years

Work must be completed at the physical location. There is no option to work remotely.

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service

• Networking software
• Networking hardware
• Intranet
• Internet
• Servers
• Desktop applications
• File management software
• Security software
• Communication software
• MS Office
• MS Windows
• Wireless networks

• Fast-paced environment
• Work under pressure

• Accurate
• Client focus
• Initiative
• Organized
• Team player
• Ability to multitask

The employer accepts applications from:

• Canadian citizens and permanent or temporary residents of Canada
• other candidates, with or without a valid Canadian work permit

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.