Senior CRM Business Systems Analyst at RBC

Elevate your career with RBC as a Senior CRM Business Systems Analyst in Toronto, Canada. Lead a major CRM Modernization program using Salesforce FSC to impact 3000 users globally.

In this pivotal Associate Director role, you'll oversee a high-profile transformation project. Collaborating closely with development teams and business partners, your focus will be on Agile methodologies and swift delivery of new functionalities. You will capture requirements, manage scrum calls, and maintain communication across teams to ensure project success while mentoring junior analysts.

Key Responsibilities:

• Lead detailed requirements planning and documentation

• Collaborate with development teams on technical designs

• Facilitate walkthroughs with stakeholders

• Manage project risks in partnership with team leaders

• Maintain a repository of reusable documentation

Requirements:

• 5-7 years as a Business Systems Analyst

• Strong knowledge of  Financial Services Cloud

• Experience with Agile and tools like Jira

• Hands-on data analysis and transformation experience

• Familiarity with technologies like REST APIs and microservices

Drive impactful CRM innovations and elevate your career at RBC in Toronto.
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