Help Desk Technician

Position: Help Desk Technician for HearingLife
Become a Help Desk Technician with Hearing Life, offering essential IT support to enhance the user experience. Provide technical assistance for hardware, software, and network issues in a hybrid model.

Your role involves delivering technical support and managing IT requests under the guidance of the IT Manager. You will assist with onboarding and offboarding processes and ensure that all IT tickets are resolved efficiently. Your contributions help maintain effective IT operations and support across the organization improving users' day-to-day experiences.

Key Responsibilities:

• Engage users to address IT support tickets and issues

• Assist with network and software troubleshooting

• Log, track, and prioritize IT service requests

• Provide hardware support and configuration for devices

• Maintain accurate documentation of IT assets

Requirements:

• Post‑secondary education in IT or related field

• 1–3 years of help desk or IT support experience

• Familiarity with Microsoft systems and ticketing software

• Strong customer service skills and professionalism

• Valid driver's license necessary for office reporting

Play a crucial role within Hearing Life's IT team, ensuring smooth technical operations.
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