Senior Manager, Customer Value Insights

Senior Manager, Customer Value Insights

Requisition

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

The Senior Manager, Customer Value Insights contributes to the overall success of Canadian Banking, ensuring specific individual goals, plans, initiatives are executed/delivered in support of the Bank’s business strategies and objectives. The role will primarily be accountable for delivery of business intelligence and data analytics in support of Sale Channels, Customer Performance and Customer Profitability. Using analytics tools (e.g., Power BI, SQL, SAS, Python, Advanced Excel, SAS), this role will have access to a wide range of data sources to uncover insights and support various business initiatives.

The position supports the Director, Data Reporting & Insights, works heavily with various stakeholders including Analytics, Strategy, Business Lines and Channels. The Senior Manager ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
• Manage, coach and provide mentorship to direct reports
• Provide Business Insight and Strategic Support
• Consult as a subject matter expert in Retail Banking Strategy/Customer initiatives and business cases with stakeholders, with insight on impacts to channel/customer performance
• Collaborate with business teams to draw insights from key customers and financial data to establish trends, understand history and provide recommendations on Digital/other Channel Performance
• Support and interact with the Canadian Banking CFO and other Retail Business Leaders in identifying drivers, solve concerns and summarize and provide commentary/recommendations on channel/customer performance across products
• Create and showcase analytics solutions and dashboards to help team and business partners to gain insight, build business cases and make fact-based decisions
• Provide dynamic reporting and analysis on key performance metrics to various stakeholders in retail, small business, product lines, channels, and other strategic groups
• Knowledge of Power BI, SQL, and Advance XLS, SAS and Python considered an asset
• Review and Support product costing process and methodology by examining and understanding the methodology of the costing system as it relates to Canadian Banking products
• Provide strategic analysis that will assist the business to optimize existing accounts and product mix from various channels
• Effectively manage and prioritize multiple business initiatives, projects and ad-hoc analysis with business stakeholders
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Actively pursue effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk
• Champion a high-performance environment and contributes to an inclusive work environment

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• 5+ years of experience in some or all of:
  Banking, Reporting, Analytics and Strategy, Finance
• Experience in working with and manipulating large data sets
• Strong skills in Excel, Power Point and Word
• Proactive with strong presentation and written communication skills
• Strong facilitation skills with proven accomplishments leading cross-functional teams
• Flexibility is required to adapt to a wide variety of tasks & functions with changing demands
• Strong problem solving skills and have a flair for getting things done
• Excellent organizational and analytical skills with strong attention to detail
• Curious and experimental mindset to drive innovation amidst uncertainty
• Strong verbal and written communication skills with the ability to engage and influence stakeholders at different levels in the organizations

What’s in it for you?

• Champion a high-performance environment and contribute to an inclusive work environment
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
• An organization committed to making a difference in our communities - for you and our customers
• You can expect to be recognized and rewarded for high-performance; you will be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development

Location

Canada :
Ontario :
Toronto