DevOps II - Support & Operations

About the Role

Join our Development Platforms portfolio as a Dev Ops II (Support & Operations). In this role, you will provide reliable production support for all our products and services, ensuring that critical platforms run smoothly by responding to incidents, improving observability, supporting CI/CD operations, and contributing to defect fixes in Java-based applications.

• Handle production incidents end-to-end, including triage, severity assessment, escalation, stakeholder communication, and documentation.
• Implement and test low to moderately complex code changes to fix defects in Java-based applications.
• Use monitoring and logging basics to accelerate troubleshooting and contribute to root cause analysis (RCA).
• Support cloud-based environments and gain exposure to providers such as AWS, Azure, or GCP.
• Work with Kubernetes basics and container fundamentals (Docker/containers).
• Support CI/CD operations: read pipeline logs, rerun jobs, and assist with Git/Jenkins workflows.
• Apply security fundamentals, including policies/roles, secrets management, encryption, firewall/WAF concepts, and audit trails.
• Follow governance and compliance practices related to data classification and PII handling.
• Contribute to proof‑of‑concept (PoC) activities for vendor selection, including scope definition, success criteria, recommendation, and documentation.
• Collaborate effectively with teammates, communicate clearly, and remain calm and structured during high‑severity events.

• Bachelor’s degree in Computer Science (or related field) or equivalent experience.
• 3 to 5 years of overall experience, ideally in operations, support, Dev Ops, or software engineering.
• Expert‑level experience with Java applications (implementing and testing defect fixes).
• Familiarity with monitoring/logging concepts and incident‑management practices.
• Exposure to cloud concepts and at least one cloud provider (AWS, Azure, or GCP).
• Foundational knowledge of Kubernetes and containers (Docker).
• CI/CD fundamentals:
  Git, Jenkins, with the ability to interpret pipeline results and logs.
• Awareness of security and compliance basics, including secrets, access controls, encryption, auditability, and PII/data handling.
• Strong soft skills: clear communication, teamwork, good documentation habits, and composure under pressure.
• Relevant technology certifications are an asset.
• For candidates located in Quebec, bilingualism is required.

Hybrid work model with a combination of remote and on‑site collaboration.

We are an equal opportunity employer. We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2

SLGBTQI+ community. We strive to create an inclusive workplace where employees feel valued and respected.