Senior Technical Account Manager

Requirements

• 8+ years of total experience in information technology, with at least 4 years of hands‑on experience as a Technical Account Manager (TAM), Solutions Architect, Technical Consultant, or comparable practitioner role in the IAM space
• Deep technical credibility and domain expertise in SaaS infrastructure, the Software Development Life Cycle (SDLC), and modern Identity landscapes
• Working proficiency in the following core IAM areas:
• Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS‑Federation, OAuth, OpenID Connect)
• Legacy applications in a hybrid IT environment with non‑standard applications (i.e. those that do not support modern identity federation protocols)
• Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc)
• SaaS deployment such as Salesforce, Box, Office 365, Workday and HR as master for identities
• Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR‑driven provisioning, MSFT integrations, SCIM, etc)
• Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc)
• Clear engineering intuition to instantly distinguish a customer configuration gap from a core platform defect or a systemic load constraint like Requests Per Second (RPS) limits
• Strong operational understanding of web‑scale infrastructure dimensions including Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO)
• Proven product intuition with the ability to look at a chaotic customer environment, extract underlying technical friction, and translate it into a data‑backed business case for Product Managers
• Exceptional EQ and diplomatic skills to handle sensitive customer escalations, navigate a matrixed global organization without direct authority, and resolve cross‑team friction
• Builder mindset with a history of success turning unstructured, early‑stage ambiguity into clean, repeatable systems, metrics, and processes
• Excellent communication skills, with the ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CIO
• This position can be located remotely but may require some travel (under 20% of the time)
• BA/BS/MS in Computer Science, Information Technology or related discipline OR equivalent work experience required

• Technical Account Management is a global team that partners with Okta’s Customer Success team and collaborates with Okta’s customers to share knowledge, best practices and make recommendations to continuously innovate around identity and security
• The Global New Product Introduction (NPI) Overlay Team functions as an elite squad acting as a crucial bridge between Pre‑Sales, Product and our global TAM organization
• We are Okta product experts, and we enable Okta's worldwide growth by establishing repeatable adoption patterns, driving early‑stage readiness, and ensuring core TAM teams are programmatically equipped to realize technical value across our newest capabilities
• A Senior Technical Account Manager (TAM) – New Product Introduction (NPI) Specialist Overlay serves as a highly technical overlay resource designed to build the architectural blueprints for how Okta scales its newest and most complex capabilities. This role handles a crucial dual motion consisting of NPI via time‑boxed, sprint‑based engagements to establish repeatable adoption patterns, and Specialist Overlay via targeted interventions for existing product sets that show a deficit in market adoption
• The overlay specialist steps into high‑stakes, ambiguous technical environments, drives early‑stage adoption, packages learnings into scalable systems, and exits cleanly so the broader global TAM organization can execute independently
• The TAM specialisation requires an understanding of hybrid scenarios that capitalize on Okta’s ability to manage authentication, authorization, and lifecycle management capabilities for SaaS, on‑premise, and custom enterprise applications
• Advise early‑adopter customers on architectural best practices…