Technician - Advanced, Business Technician

Job Title

Technician - Advanced, Business Technician I, Wage schedule B

5025 Creekbank Rd, Mississauga (Ontario) or 100 Wynford Dr, Don Mills (Ontario)

Regular – Full Time

The Managed Business Solutions & Development (MBSD) Team is looking for motivated team members to join our L2 team in the delivery, operations, innovation and evolution of our network services domain. You will be working on the MISN, IPVPN and SDWAN services for our largest Managed Services customer that Bell supports.

• Provide support to various Managed Services customers (including MACDs, incidents, changes and projects)
• Work closely with L3 support to resolve complex incidents
• Provide the necessary support to ensure all SLAs are met
• Participate in onboarding process for new clients
• Manage services related to the customer while following Bell Canada processes, tools and best practices
• Attend customer meetings and clearly identify and communicate various items within Bell’s obligations
• Provide weekly and monthly reports as required
• Create and maintain customer and internal technical documentation and databases
• Act as the customer’s point of contact and handle recurring problems; follow up on the status of projects, releases into production and requests for service from the customer, with members of his or her team
• Identify and propose improvements to processes
• Participate in different internal initiatives
• Keep up with emerging telecommunication technology
• Possessing a valid IP certification (e.g. CCNA), or in the process of achieving it, will be of benefit in carrying out duties and accountabilities

• Candidates who are part of the Craft and Services bargaining unit must have:
  • A college diploma in electronics or telecommunications, or equivalent work experience
  • At least one current IP certification (CCNA, CCNP, JNCIA, Juniper, CVoice, etc.), or in the process of achieving it, or equivalent IP specific knowledge
• Candidates from outside the Craft and Services bargaining unit must have:
  • A college diploma in electronics or telecommunications, or equivalent work experience
  • A minimum of a high school diploma
  • At least one current IP certification (CCNA, CCNP, JNCIA, Juniper, CVoice, etc.) or equivalent IP specific knowledge
• Fluent in English is a requirement (customer base requirement). French proficiency is an asset
• As necessary, agree to undergo a background security check to meet a customer’s clearance requirement

• Intermediate knowledge of the OSI model
• Basic knowledge in multi-protocol network interconnection service provision and/or delivery as a front-line technician
• Intermediate knowledge of network protocols, network management systems and LAN and WAN systems
• Intermediate knowledge of Ethernet & TCP/IP
• Basic knowledge on ITIL practices
• Intermediate knowledge on at least 2 of the following products:
  • Aruba networking products
  • Brocade networking products
  • Cisco networking products
  • Citrix networking products
  • F5 networking products
  • Fortinet networking products
  • HP networking products
  • Juniper networking products
  • Radware networking products
• Basic knowledge on at least one of the following technologies:
  • RIP
  • OSPF
  • BGP
  • MPLS
  • Security
  • Wireless services
• Intermediate knowledge of Microsoft Office
• Must possess excellent organizational skills and the ability to prioritize tasks in a dynamic environment
• Ability to make decisions promptly and manage risks while under pressure
• Analytical thinking and problem‑solving abilities

This is a 24/7 operation. The candidate may be called upon to work variable schedules according to business needs, to participate in a standby program and work overtime as needed. The role requires availability and flexibility to work days, evenings, nights, weekends, and statutory holidays as required. Adequate knowledge of French is required for positions in Quebec.

The role is a Union position with a comprehensive compensation package that includes a competitive salary and a wide range of benefits, including medical, dental, vision and mental health benefits. Bell also offers a 35% discount on its services and access to exclusive partner offers.