Email Marketing Specialist

Position:
Content Quality Assurance & Auditor

Duration: 12 months

Location: 81 Bay St, Toronto, ON M5J 1E6 Canada

Work Model:
Hybrid

Pay Rate: $[40] - $[45]

On behalf of our client, we’re seeking an experienced Content Quality Assurance & Auditor to support digital marketing campaign validation and audit initiatives within a leading enterprise environment.

In this role, you will be responsible for ensuring the accuracy, quality, and compliance of customer-facing communications across email, SMS, web, and automated journeys developed in Salesforce Marketing Cloud and Data Cloud. You will collaborate with cross-functional stakeholders to validate campaign assets and maintain high-quality delivery standards.

• Perform QA/QC validation of email, SMS, web pages, and automated customer journeys.
• Evaluate campaign artifacts including journeys, automations, segments, data extensions, calculated insights, emails, and landing pages.
• Plan, prioritize, and execute testing activities across multiple concurrent campaigns.
• Execute formal sign-off of digital assets prior to deployment.
• Ensure completeness, accuracy, and quality of campaigns built in Salesforce Marketing Cloud.
• Identify, analyze, and document defects, inconsistencies, and performance issues.
• Collaborate with Project Managers, Developers, and campaign stakeholders throughout the project lifecycle.
• Recommend and support resolution for recurring defects and campaign issues.
• Maintain QA documentation including test cases, checklists, and audit logs.
• Monitor QA/QC processes and provide recommendations for continuous improvement.
• Ensure compliance with regulatory, organizational, and accessibility standards (e.g., WCAG, AODA).
• Troubleshoot campaign issues and provide timely support to ensure delivery timelines are met.

• 2+ years of experience in QA, digital campaign testing, or email/web/mobile testing environments.
• Hands‑on experience with defect tracking and workflow tools (e.g., JIRA, Bugzilla, Workfront).
• Experience with email testing tools such as Litmus, Email on Acid, or similar.
• Strong analytical skills with the ability to identify root causes and document defects effectively.
• Excellent communication skills with the ability to present findings to both technical and non‑technical stakeholders.
• Strong time management skills and the ability to meet tight deadlines.
• Self‑starter with ability to work independently and collaboratively in ambiguous environments.
• Experience with Salesforce Marketing Cloud (Journey Builder, Email Studio, Automation Studio, SQL).
• Exposure to Salesforce Data Cloud.
• Experience with accessibility testing (WCAG 2.0, AODA compliance).
• Background in digital marketing campaign development or QA analysis.
• Experience supporting bilingual (English/French) content validation.

We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.