Toronto Senior M365 Application Specialist

Join an innovative municipal initiative as a Senior M365 Application Specialist in Toronto, managing the SharePoint Document Management Solution. Drive user support and application optimization in this critical role.

With a focus on enterprise collaboration, our public sector client is searching for an expert with over a decade of experience in application support. As the Senior Application Specialist, you will ensure seamless operations of the M365/SharePoint environment by managing incidents and enhancing user satisfaction.

Your role will be fundamental to the city's document management strategy.

Key Responsibilities:

• Oversee rollout and daily operations of document management solutions

• Resolve user issues and triage incidents promptly

• Handle Service Now tickets to ensure effective service

• Provide ongoing SharePoint site administration

• Advise users on best practices for site management

Requirements:

• 10+ years in enterprise application support

• Proficient in M365 and SharePoint technologies

• Expertise in incident resolution and ticketing systems

• Strong skills in SharePoint administration

• Relevant degree in computer science or IT

Support modernization and deliver excellence in document management services.
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