Automation and Technology Support Specialist

Drive innovation at the Ontario Medical Association as an Automation and Technology Support Specialist in Toronto. Oversee service desk operations and enhance efficiency with automation solutions.

In this pivotal role, you will manage day-to-day service desk activities while ensuring a seamless employee experience with endpoint technologies. Advanced troubleshooting and collaboration with technical teams will elevate your impact on service delivery. Your expertise in automation will help transform support functions across the organization.

Key Responsibilities:

• Manage complex service desk incidents effectively

• Ensure reliable operation of meeting room technologies

• Develop automation workflows to streamline tasks

• Identify opportunities for process improvement

• Support network and identity management processes

Requirements:

• Post-secondary education in Information Technology

• At least 3 years of relevant technical support experience

• Required ITIL Foundation and CompTIA certifications

• Proficiency in scripting and automation frameworks

• Solid understanding of networking and security fundamentals

Become a key player in enhancing OMA’s service desk and technology operations.
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