Service Desk Analyst

Position: Contract Service Desk Analyst Needed
Join our team as a Service Desk Analyst for a six-month contract. Provide essential first-line support for computer systems, mobile devices, and printers in a hybrid environment.

Reporting to the Service Desk Manager, you will utilize 2-3 years of experience to address various technical issues and user inquiries.

Your role includes triage, resolution, and escalation of incidents. You'll also maintain high-quality service to customers while documenting Help Desk processes effectively.

Key Responsibilities:

• Answer Help Desk calls for immediate technical assistance

• Resolve issues related to software, hardware, and network connectivity

• Manage administration tasks including access requests and password resets

• Oversee asset management and deploy hardware as needed

• Author and update knowledge base for user reference

Requirements:

• 2-3 years of Service Desk Analyst experience

• Familiarity with Active Directory and Service Now ITSM

• Strong PC skills with networking knowledge

• Excellent problem-solving and time-management skills

• Bilingual in English and French is preferred

This contract role demands strong communication and organizational skills to enhance our support services.
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