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Job Description & How to Apply Below
Become an essential player in technology services as an Operations Support Analyst 1, focusing on enterprise infrastructure and support in a hybrid work model. This role prioritizes user network administration and system maintenance.
Join the Technology Services team at our 150 Borough Drive location in a permanent, full-time capacity. As an Operations Support Analyst, you'll manage user accounts and ensure the smooth operation of networks and systems using advanced diagnostic tools. Your proactive monitoring will uphold system performance and security across enterprise platforms.
Key Responsibilities:
• Support software, hardware, and network operations
• Monitor systems for performance, capacity, and usage
• Administer user accounts including changes and deletions
• Investigate user inquiries and develop action plans
• Assist with upgrades and enhancements of systems
Requirements:
• Post-secondary education in a computer-related field
• Experience in enterprise IT support environments
• Proficient in Service Now for ITSM processes
• Familiarity with enterprise identity management systems
• Strong problem-solving and analytical skills
Utilize your technical acumen and customer service commitment to enhance infrastructure support at the City.
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