Entry-Level Technical Support Specialist

Launch your career as an Entry-Level Technical Support Specialist with Connexall in Ontario. This full-time role focuses on troubleshooting, customer interaction, and technology innovation.

As an Entry-Level Technical Support Specialist Level I at Connexall, you will report to the Manager of Technical Support and Customer Experience. This position seeks candidates with strong problem-solving skills, a passion for technology, and a commitment to customer satisfaction. You will tackle customer issues, engage with various teams, and maintain open communication to resolve tickets efficiently.

Key Responsibilities:

• Resolve incoming customer service issues and requests

• Install and troubleshoot system designs effectively

• Provide phone and email support to clients

• Document all customer interactions accurately

• Conduct Remote System Audits and Health Checks

Requirements:

• Bachelor's Degree or Diploma in Computer Science

• 1 year of help desk and customer service experience

• Advanced knowledge of Windows Platform

• Understanding of TCP/IP and networking

• Some knowledge of SQL server/database queries

Embrace technology and customer service excellence in this role with Connexall.
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