Director of Digital Strategy

Position: Director of Digital Strategy at Manulife
Join Manulife as the Director of Digital Customer Leadership Strategy & Insights! Spearhead a strategic vision for improved digital performance and customer experience.

In this senior role, you will guide the Digital Customer Leadership team to set an enterprise-wide strategy that fosters growth and enhances customer experience. Collaborating with executives and cross-functional teams, you will leverage analytics, pinpoint market opportunities, and facilitate decision-making processes that lead to sustainable outcomes. Your leadership will connect digital insights to broader business objectives.

Key Responsibilities:

• Establish DCL strategy aligning with growth and customer goals

• Translate strategy into clear digital action roadmaps

• Create compelling narratives to support executive decisions

• Monitor digital performance metrics and identify opportunities

• Collaborate across teams to ensure strategic alignment

Requirements:

• Bachelor’s degree; MBA or advanced degree preferred

• Extensive background in digital strategy and analytics

• Proven ability to drive decisions with data insights

• Exceptional storytelling and communication skills

• Knowledge of AI and its application in business settings

Bring your strategic vision to Manulife and elevate customer leadership in the digital space.
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