Technical Support Administrator

Salary Range: $50,000.00 To $60,000.00 Annually

Position Title:
Technical Support Administrator

Business Unit: Johnvince Foods
Department: IT
Location: Downsview, Ontario (Onsite)
Reports To: IT Manager

Schedule: Monday to Friday, 8:00 AM to 4:00 PM (Flexible start time based on business needs)

Johnvince Company™ is a leading North American snacking organization with more than 50 years of food manufacturing and commercial expertise.

Founded in 1973, we have evolved from a family-run business into a vertically integrated enterprise spanning nuts, candy, chocolate, fruit bites, popcorn, pantry staples, and private label innovation. Today, we operate 10 facilities across North America with more than 2,000 team members.

We scale with disciplined execution, entrepreneurial drive, and an unwavering commitment to quality, safety, and performance.

Our

Purpose:

Exceeding customer cravings, one bite at a time.
Our Vision: To lead the way in redefining customer experiences through flavourful snacking and service solutions.

We are guided by five core values:

• We Lead by Legacy
• We Are Customer Obsessed
• We Own It
• We Win Together

Safety, quality, and integrity define how we operate across every business unit within the Johnvince Company™ platform.

The Technical Support Administrator is responsible for providing technical support, maintaining IT systems and infrastructure, and ensuring the reliable operation of computer hardware, software, networks, and related technologies across the organization.

This role supports business continuity and operational efficiency by troubleshooting technical issues, administering user accounts and system access, maintaining network and system performance, and delivering timely solutions to end-user support requests while adhering to organizational policies and security standards.

Success in this role is measured through system reliability and uptime, timely resolution of technical issues, user satisfaction, adherence to IT security and compliance requirements, and the effective execution of preventative maintenance and continuous improvement initiatives.

• Provides for the analysis, diagnosis and resolution of computer related hardware and software problems for users and recommends and implements corrective solution or training where needed
• Installs user workstations ensuring the correct installation of cables, operating systems and appropriate software, provide training on basic computer usage, applications software and telephone system
• Places service calls for printers.
• Sets up new user accounts on networks and analyzes network problems and manages preventative maintenance procedures
• Performs repairs to hardware (computers & notebooks), software, peripherals and datacenter equipment following design or installation specifications
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more
• Sets up servers.
• Provides technical guidance and assistance pertaining to business systems, network and internet support to staff in response to identified difficulties
• Collects, organizes and maintains a problems and solutions log for use by other technical support staff
• Works safely and follows legislated and established safe work procedures and practices.
• Other Duties as assigned in adherence to the JVF GMP policies.

• You have a minimum of 3 to 5 years of experience as a Technical Support Administrator or IT Support Specialist, preferably in a fast-paced enterprise environment.
• Experienced in troubleshooting hardware, software, network, and system issues, as well as supporting end users and maintaining IT infrastructure.
• Strong understanding of IT service management principles, ticketing systems, system administration, and process improvement.
• Genuine passion for technology, continuous learning, and staying current with emerging IT trends and best practices.
• Excellent communication, collaboration, customer service, and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• College diploma or university degree in Information Technology, Computer…