Senior Manager, Global Trader Communications

Senior Manager, Global Trader Communications

Requisition

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Trader Communications, Scotiabanku
2019s Global Technology Solutions (GTS), Solutions Integration & Delivery (SI&D;) organization, is rooted in understanding our Scotiabank business lines and technologies and collaborating with our global CIOs and business lines to deliver high-quality, reliable enterprise solutions in an agile and cost-effective manner while complying with the banku
2019s security standards and policies.

You will provide thorough leadership to a regional team of high-performance IT professionals and subject matter experts for all Data and Trader Voice technologies-related activities.

You will have global accountability of voice recording technology within Global Trader Vocie and for all business partners working in collaboration with HR, Compliance, Legal, and other IT Groups.

Reporting to Director, Global Operations, Global Trader Communications, Archive and Surveillance Platform Management u2022 GTS-GBM Voice Services

• This is an on-site role supporting the trading floors in LATAM (Brazil, Mexico, Chile, Uraguay and Peru) working in Toronto supporting Remotly
• You will also provide support for other Global Trader Voice teams globally
• There may be the chance for staggered starting hours.
• You are confident in leading the development and implementation of the Global Trader Voice operating model to address voice preservation within Global operating centers; and in particular Capital Markets, Sales and Trading environments.
• You will drive the direction of the team and meet achieve Data and Voice technologies objectives.
• You are comfortable in collaborating with the business, along with the technical and operational groups across the Bank to ensure alignment of technical solutions to the business strategy, use and deployment of best practices in business support solutions, and the alignment and application of Bank operational and security standards.
• You can manage the workflow associated with producing voice recordings and evidence for standard and complex global requests & embrace working with global teams to standardize and consolidate voice recording technology, preservation and extraction processes.
• This includes developing presentations and assisting with communications with Bank regulators and compliance groups.
• Your primary focus is maintaining a global operating model, ensuring data integrity, and responding effectively while engaging with HR, eDiscovery, and Legal on managing discovery requests for IT.

Part of the directive is to ensure system availability and data integrity.

• You have strong communication (verbal/written/presentation) skills in English and Spanish.
• Portuguese is an asset.
• You have at least 5+ years of hands-on working experience in a people management position within Trader Vocie, Recording and/or Information Technology or Desktop technology.
• You can demonstrate a working knowledge of compliance policies, as well as trading practices & workflows relative to the trading businesses.
• You have at least 5+ years of progressive working knowledge or experience in Data and Voice at an enterprise scale with industry-recognized tools (e.g., Turrets like BT, IPC, Cloud9, etc…);
  Voice Recording software (e.g., Verint, NICE, Redbox, etc.); and Cisco CUCM.
• You possess superior decision-making skills to resolve work issues with the ability to work under pressure in a dynamic environment.
• You can demonstrate advanced interpersonal skills to build critical relationships with internal technology & business stakeholders and external vendors.

• Diversity, Equity, Inclusion & Allyship
  - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
• Accessibility and Workplace Accommodations
  - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s):
Canada:
Ontario :
Toronto