Sr. Support Engineer; Data & Analytics Operations; Cloud​/Data Warehouse

Position: Sr. Support Engineer; Data & Analytics Operations (Cloud/Data Warehouse)
## Sr. Support Engineer;
Data & Analytics Operations (Cloud/Data Warehouse)
Apply locations:
North York, Ontario:
Sun Life Waterloo Kingtime type:
Full time posted on:
Posted Todayjob requisition  You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
*
* Job Description:

** The Sr Support Engineer on the Data & Analytics Operations team, is responsible for safeguarding our client’s data, by providing superior operational support both on premise and in the Cloud.

This role requires 24x7 support on a rotational basis and is subject to Over Time.
** We are looking for a candidate that is deeply curious and possesses the keenness to learn, develop and execute with excellence.
** If you have a background or education in Computer or Data Science, Engineering, Software Development or IT Application/Technical support, this role may be for you.
** Technical Experience
**** 4+ Years of experience with the following Data warehouse & Analytics technologies is required:
*** Data warehouse (DW) and Business Intelligence (BI) environments
* ETL Tools:
Informatica Power Center/Informatica Intelligent Data Management Cloud (IDMC)
* Mainframe technologies; TSO, ZEKE, JCL, COBOL
* Databases:
Microsoft SQL Server, Oracle, DB2, flat files
* Knowledge/Experience in Windows and Unix
* SQL Scripting
* SAP technologies:
Universe Designer, Web Intelligence, Crystal Reporting
* Experience using Git Hub Copilot
** As we transform our internal business support model in Data & Analytics Operations, new employees will have the requirement to learn and support the following tools and platforms therefore, these skills are a definite asset:
*** Big Data solutions experience preferably using Amazon Web Services (AWS) or equivalent Public Cloud
* AWS or equivalent Cloud Certifications
* AWS Glue, Lambda, Redshift, and Python/R
* Dev Ops:
Bit Bucket, CICD Pipeline, Ansible, Jenkins
* Generative AI
* Agentic AI
** What you will do on a day to day basis:
**** Operations Lead Support:
*** Work with stakeholders, business leaders to influence, impact, and deliver on operational improvements, incidents, assignments & solutions that are complex and strategic in nature.
* Act as Operations Lead working with project development teams to ensure transition of operational support
** Day to Day

Competencies:

*** Maintain and support end-to-end application operations
* Monitor and support jobs and application performance
* Use excellent analytical skills to dive into the processes we support to resolve complex data discrepancies or job failures
* Lead, monitor, identify and implement operational improvements
* Develop an understanding of the business applications supported as well as the business direction
* Ensure compliance with Incident, Problem and Change Management policies and processes
* Deploy enhancements to production jobs using Dev Ops tools
* Ensure appropriate prioritization and resolution of defects in accordance with agreed upon SLA
* Provide on-going communication to key stakeholders to ensure they are aware of significant changes in a timely manner
* Provide technical documentation that includes design and operational support documentation
* Deliver innovative solutions by leveraging data and technology
* Engage, influence and work collaboratively with Project Teams, Operation teams and vendors
* Proactively share knowledge and coach others to build the support engineering community
** What’s in it for you?
*** Competitive salary and bonus structure influenced by market range data
* Pension, stock, and savings programs to help build and enhance your future financial security
* An environment of continuous learning and improvement
* Flexible hours…