Manager, Journey Management

Job Requisition  # 26WD98049

In Autodesk AEC Construction, our mission is to help teams meet the world’s rapidly expanding building and infrastructure needs while making construction more predictable, safe, and sustainable.

Reporting to the Sr. Director, AEC, User Success, the Journey Manager, User Success is responsible for transforming how the organization understands, prioritizes, and delivers value to users by operationalizing Critical User Journeys (CUJs) as a core decision‑making framework.

This role sits at the center of our shift toward a mature, AI‑powered product insights function—ensuring that user needs, behaviors, and outcomes are continuously connected to product strategy and execution.

This role exists to solve a critical gap: while user insights are generated across research, analytics, and feedback systems, they are often fragmented and underutilized in driving end-to-end product decisions.

The Journey Manager establishes a living system of journeys, personas, and opportunities that enables teams to align around what matters most, prioritize effectively, and measure impact over time.

Working across domains, this role connects qualitative insight, quantitative data, and business context into a unified view of the user experience.

The Journey Manager is accountable for ensuring that journeys are not static artifacts, but dynamic, continuously evolving systems that guide investment decisions, shape AI‑driven innovation, and improve user and business outcomes.

Success in this role means shifting the organization from episodic, project-based understanding of users to continuous, system‑level insight—enabling faster decision‑making, more coherent experiences, and measurable improvements in adoption, satisfaction, and growth.

This role is expected to operate with a high degree of ownership across ambiguous problem spaces, shaping both the system and the outcomes.

You will create clear strategic direction, influence decisions across functions, and ensure that user understanding translates into measurable product and business impact.

Location:

Canada, Eastern Time zone, with preference for those in Toronto.

Travel:
Quarterly across North America for team meetings and conferences.

• Define, manage, and evolve Critical User Journeys (CUJs) as a core framework for product and business decision‑making
• Establish and maintain a living system of journeys, personas, and workflows that reflect real user behavior and needs
• Ensure alignment between journey priorities and broader product, platform, and organizational strategy
• Identify high‑impact opportunities across journeys to guide investment, consolidation, or innovation decisions
• Integrate qualitative research, behavioral analytics, sentiment data, and market context into cohesive journey views
• Translate complex, multi‑source insights into clear opportunity areas and prioritized actions
• Partner with Product and cross‑functional teams to convert journey insights into roadmap inputs, experiments, and solutions
• Enable continuous opportunity spotting, prioritization, and activation through structured frameworks and tooling
• Lead the creation and evolution of end‑to‑end (L1) and workflow‑level (L2) journey maps, ensuring depth, accuracy, and usability
• Build and maintain journey artifacts (maps, blueprints, personas, opportunity backlogs) as dynamic, actionable assets
• Partner with operations and tooling teams to scale journey management platforms (e.g., They Do) and ensure accessibility across the organization
• Establish governance, cadences, and standards to keep journey data current, relevant, and impactful
• Act as a central connector across Product, Research, Analytics, Design, and CX to align on user needs and priorities
• Facilitate workshops, co‑creation sessions, and alignment forums to drive shared understanding and decision‑making
• Enable teams to adopt journey‑centric ways of working through coaching, training, and embedded collaboration
• Influence stakeholders at all levels by clearly connecting user insights to business outcomes and strategic priorities
• Define and track journey‑level success metrics, linking user experience improvements…