INFOR M3 Application Support Analyst

Position: INFOR M3 Application Support Analyst Role
Advance your career as an INFOR M3 Application Support Analyst with Nagarro in Toronto, ON. This full-time, hybrid role focuses on IT service delivery and support management across global platforms.

We are seeking a skilled IT professional with 7+ years' experience in INFOR M3. This role involves maintaining relationships with users and vendors, resolving support requests, and enhancing application functionality. Strong communication and problem-solving skills are essential to ensure all applications align with organizational goals.

Key Responsibilities:

• Provide initial support for end-user issues via ticketing systems

• Escalate unresolved issues to higher support levels

• Document solutions and maintain knowledge base articles

• Manage user onboarding and ticket resolutions in M3

• Analyze incident trends for continuous improvement

Requirements:

• 7+ years of experience in INFOR M3

• Strong diagnostic and troubleshooting skills

• Proficiency with ticketing systems like Jira and Easy Vista

• Excellent communication with technical and non-technical users

• Bachelor's degree preferred in a relevant field

Enhance your expertise in application support and user relations with Nagarro.
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