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Job Description & How to Apply Below
Business Analyst – Healthcare / Long-Term Care (Ontario)
We are seeking an experienced Business Analyst with strong healthcare domain expertise to support enterprise applications and digital transformation initiatives within Ontario's Long-Term Care sector.
Key Responsibilities- Lead business analysis activities across the full project lifecycle, including requirements gathering, process analysis, business modeling, gap analysis, and solution evaluation.
- Collaborate with stakeholders, SMEs, vendors, development teams, and QA teams to define and document business and technical requirements.
- Conduct user research activities such as interviews, workshops, empathy mapping, and process mapping in alignment with Ontario Digital Service standards.
- Support project planning, risk management, status reporting, stakeholder communications, and change management initiatives.
- Analyze production issues, defects, and data-related challenges, providing recommendations and solutions to minimize business impact.
- Develop business cases, feasibility studies, process documentation, user guides, training materials, and operational support documentation.
- Apply Lean and business process re-engineering methodologies to improve service delivery and operational efficiency.
- 5+ years of Business Analysis experience within the healthcare sector.
- Strong experience supporting Long-Term Care, EMR, HIS, Clinical Assessment, or Ontario healthcare systems.
- Hands-on experience with:
- Fixing Long-Term Care Act, 2021
- Ontario Digital Service Standards
- Ontario Design System (ODS)
- Service Design Playbook
- AODA accessibility standards
- Experience conducting user research activities, including stakeholder interviews, workshops, card sorting, and empathy mapping.
- Strong knowledge of business process modeling, use case development, data flow analysis, requirements management, and gap analysis.
- Experience with cloud-based solutions and digital transformation initiatives.
- Advanced proficiency with MS Office Suite, Miro, and collaboration tools.
- Exceptional stakeholder management and relationship-building skills.
- Solid analytical, problem-solving, troubleshooting, and critical-thinking abilities.
- Excellent verbal, written, presentation, facilitation, and negotiation skills.
- Ability to work effectively with both technical and non-technical audiences.
- Knowledge of Personal Health Information Protection requirements (PHIPA).
- Experience with Long-Term Care Inspections, Licensing, Critical Incidents, and Ontario healthcare reporting standards.
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