User Support Technician

Position: Full-Time User Support Technician
Advance your career as a User Support Technician in Toronto, ON, with a salary of $36 hourly for full-time work. Help users troubleshoot computer issues and provide necessary training.

This permanent role is ideal for candidates with a minimum of five years’ experience and a diploma in Computer Science. You will be expected to respond to user difficulties, research using technical documentation, and offer comprehensive support. Additionally, maintaining a solutions log for your team will be essential. This position requires on-site presence, ensuring user problems are addressed effectively in a fast-paced setting.

Key Responsibilities:

• Resolve technical issues for users effectively

• Consult technical manuals for solution implementation

• Advise and instruct users facing difficulties

• Organize and develop a problems and solutions log

• Provide network and Internet support as needed

Requirements:

• Minimum five years in a technical support capacity

• Relevant diploma in Computer Science

• Excellent interpersonal and organizational skills

• Ability to prioritize tasks and manage time well

• Must work physically on-site, no remote work available

Utilize your technical support expertise and interpersonal skills to enhance user experience in Toronto.
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