ServiceNow Analyst Telecommunications Expertise

Position: ServiceNow Analyst with Telecommunications Expertise
Evolve the customer experience as a Service Now Analyst at TELUS Digital. Focus on process analysis and user stories to enhance the Service Now platform.

This opportunity calls for a detail-oriented Business Analyst with 3-5 years of experience in the telecommunications field. Your primary responsibilities will include gathering requirements, designing future state processes, and collaborating with solution architects. By understanding the CMDB and applying the CSDM framework, you will help improve service delivery across TELUS Digital.

Key Responsibilities:

• Lead requirement analysis with diverse stakeholders

• Document and finalize service delivery process flows

• Manage user stories and maintain product backlog

• Work on high-level solution designs with architects

• Create key project documentation and training materials

Requirements:

• 3-5 years in Business Analyst roles on Service Now

• Strong telecommunications industry knowledge required

• Expertise in ITSM and CMDB frameworks

• Familiarity with Agile methodologies and backlog management

• Exceptional written and verbal communication abilities

Bring your analytical skills and passion for process improvement to TELUS Digital's innovative team.
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