Senior Technical System Analyst

Overview

Senior Technical System Analyst—Digital Applications & Infrastructure Operations team seeks an individual to drive operational excellence and automation across our enterprise digital applications portfolio. This role is critical to maintaining and optimizing our multi‑cloud infrastructure supporting 13+ dependent applications.

You will work at the intersection of Dev Ops, SRE, and application support, transforming manual processes into automated solutions while ensuring seamless day‑to‑day operations. This is an opportunity to make a significant impact by improving system reliability, reducing toil, and enabling development teams to deliver faster.

• Design and implement SRE solutions to automate manual maintenance processes, reducing operational toil and improving system reliability through infrastructure‑as‑code (Ansible, Git Actions, UCD).
• Perform Dev Ops work supporting development and QE partners by managing CI/CD pipelines, deployment automation, and infrastructure provisioning across OCP, Azure, and on‑premises environments.
• Manage day‑to‑day support tickets for various digital applications, troubleshoot issues across multiple technology stacks (MongoDB, Elastic, OCP), and drive first‑contact resolution.
• Collaborate with development, QE, and product teams through regular technical calls to align architectural decisions, deployment strategies, and operational requirements.
• Coordinate with external vendors on technical issues, escalations, and support engagements; serve as technical liaison for third‑party integrations and platform updates.
• Raise and manage change requests (CR/CAB process), participate in implementation work, and ensure compliance with enterprise change management protocols.
• Support on‑call pager duty on a rotational basis, responding to production incidents and providing 24/7 operational support when required.
• Configure and maintain observability tools including Dynatrace RUM, Pager Duty alerts, Aternity monitoring, and Catchpoint synthetic scripting to ensure comprehensive system visibility and rapid incident detection.

• 5+ years of experience in system administration, Dev Ops, or SRE roles with proven expertise in infrastructure automation and operational support.
• Strong hands‑on experience with infrastructure orchestration tools (Ansible), CI/CD platforms (Git Actions, UCD), and container platforms (Open Shift/Kubernetes).
• Demonstrated proficiency in at least one scripting language (Python, Bash, Power Shell) and SQL for troubleshooting and automation.
• Experience with multi‑cloud environments (Azure, OCP) and monitoring/observability tools (Dynatrace, Pager Duty, or similar platforms).
• Excellent problem‑solving skills with the ability to diagnose complex technical issues, work under pressure, and communicate clearly with technical and non‑technical stakeholders.

• Experience with No
  
  SQL databases (MongoDB) and search platforms (Elasticsearch/Elastic) in production environments.
• Certification in cloud platforms (Azure, Kubernetes) or infrastructure‑as‑code tools.
• Experience with financial services or highly regulated industries.
• Knowledge of incident management and post‑mortem processes (ITIL foundations preferred).

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high‑performing team.
• A world‑class training program in financial services.
• Flexible work/life balance options.
• Opportunities to do challenging work.