Director, IT Operations & DevOps

Overview

Canada Helps believes in the power of generosity and offers a flexible, inclusive environment built on growth, ambition, and shared success. The organization provides the most comprehensive and flexible range of giving solutions for donating to any charity in Canada and partners with charities of all sizes to help them achieve their goals.

This is a full-time role reporting to the CTO. The Director, IT Operations & Dev Ops will lead Canada Helps’ Infrastructure, Dev Ops and internal IT functions to ensure technology platforms are reliable, secure, scalable and well supported as the organization grows and modernizes. This is a new role.

The role strengthens the operational foundations of the organization through improved processes, automation, service management practices and governance. It drives infrastructure modernization, improves platform reliability and resiliency, reduces operational risk, and supports the evolution of Canada Helps’ cloud and operational capabilities.

The Director will work with Engineering and business stakeholders to mature how operational services are delivered, including incident management, change management, operational readiness, monitoring, documentation and disaster recovery, while reducing dependence on manual processes and tribal knowledge. The successful candidate will balance operational leadership with technical understanding and a focus on building internal processes, enabling teams and fostering accountability, continuous improvement and operational excellence.

The annual salary range for this role is $140,000 - $150,000. Where an offer falls within this range is determined through the interview process, based on role scope, relevant experience, skill alignment and expected impact using consistent criteria. This position is GTA remote but may require in-office presence in Toronto for team collaborations.

We believe in everyone.

At Canada Helps, we commit to pursuing deliberate efforts to ensure the company is a place where differences are welcomed, perspectives are respectfully heard, and every individual feels a sense of belonging and inclusion. By creating a vibrant climate of inclusiveness, we can more effectively advance our collective capabilities.

Canada Helps does not use AI-enabled tools to screen, assess, rank, or select candidates in our recruitment process. Our hiring teams make all hiring decisions.