Hybrid Technical Help Desk Specialist

Become a key player in a hybrid technical support team for a large-scale banking environment. This role focuses on providing hands-on support, resolving system issues, and enhancing user experience.

As a Technical Help Desk Specialist, you'll assist end users by troubleshooting software and hardware challenges via phone and remote sessions. Candidates should possess 2–3 years of customer service experience in a technical support setting. Effective communication skills are essential, alongside familiarity with configuration management and operating system software.

Key Responsibilities:

• Resolve software and hardware inquiries from users

• Troubleshoot issues via inbound phone calls

• Enter commands and monitor system operations

• Maintain records of data communication transactions

• Read manuals to diagnose and resolve issues

Requirements:

• Excellent communication skills, rated 10/10

• 2–3 years in customer service or technical support

• Familiarity with configuration and communication software

• College or university education in a related field preferred

• Previous help desk experience is an asset

Bring your expertise to enhance technical customer support in this essential role.
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