Intermediate Salesforce Application Support

Unlock your potential with a 1-year contract as an Intermediate Application Support Specialist at 5700 Yonge St, Toronto. Embrace a hands-on role focused on Salesforce applications and user support.

In this onsite position, you will provide essential technical expertise in a SaaS environment while enhancing user experiences with Salesforce systems. Manage incidents and ticket queues diligently, and prioritize issues based on urgency. Your customer-first mindset will help you meet user expectations even under pressure, ensuring smooth operational support.

Key Responsibilities:

• Provide technical expertise for application suites and software

• Support Salesforce applications and manage user issues

• Assist with ticket management and system integrations

• Maintain comprehensive technical documentation and records

• Act as a liaison between users and technical teams

Requirements:

• Experience supporting Salesforce and SaaS platforms

• Proven customer support skills in high-pressure situations

• Knowledge of QA/testing processes is a plus

• Familiarity with incident management and SLAs

• Understanding AODA and ODS standards

Elevate your career in application support while gaining valuable experience with Salesforce and SaaS environments.
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