Business Analyst Job Toronto area,Ontario Canada,IT/Tech

We offer more than a job, we offer a career!

We support our employees to shape their career by encouraging continuing education and investing in training and development.

We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.

We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.

We are a dynamic team where entrepreneurship, innovation, and collaboration are at the core of our values.

We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.

We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Business Analyst to join our team

We are seeking an experienced, detail-oriented Business Analyst to join our Business Solutions team. In this role, you will work closely with business and technical stakeholders to define, design, and deliver enterprise business transformation initiatives leveraging AI, automation, and process optimization. You will help shape the product vision by gathering business needs, visualizing end-to-end processes, and ensuring smooth, agile-driven product development.

This role will play a key part in identifying and shaping AI-driven opportunities that improve operational efficiency and business outcomes.

This is not a data analyst or system analyst role — we are looking for a true Business Analyst who can bridge business goals with technical solutions.

Your Day as a Business Analyst

Collaborate with cross-functional business and technical teams to gather, analyze, and document product requirements.

Understand business objectives and how systems and processes are interconnected.

Visualize and design end-to-end business process flows to support product development.

Identify opportunities for operational efficiency and process optimization through automation and AI capabilities.

Perform user story mapping to ensure comprehensive product functionality coverage.

Contribute to building the actionable plans/roadmaps including key milestones, dates, priorities and interdependencies.

Support AI proof-of-concept initiatives, MVP definition, and iterative product delivery.

Identify quantifiable measures/ KPIs such as time spent on tasks to determine the success or progress of the proposed solutions.

Define clear, concise user stories and acceptance criteria that guide development teams.

Coordinate and support functional testing, UAT preparation, and validation of AI-enabled solutions against business requirements and acceptance criteria.

Facilitate regular feedback loops by gathering input from users to refine product features and functionality.

Manage backlog items using tools like Azure Dev Ops or Jira.

Ensure thorough and comprehensive documentation of changes, updates, and new features.

Work within scrum or agile development frameworks to ensure timely delivery of product increments.

Act as a liaison between stakeholders, ensuring clear communication and alignment of business needs and technical solutions.

Support organizational change and user adoption activities related to AI and automation initiatives.

Our ideal candidate

Bachelor’s degree in Business Administration, Finance, Computer Science or a related field.

4-5+ years of proven experience as a Business Analyst in product development environments.

A change mindset with an eye for continuous improvement and “can-do attitude”.

Strong expertise working in agile and scrum teams.

Exceptional attention to detail in documentation, process mapping, and user story creation.

Proven ability to work with diverse stakeholders including product owners, developers, testers, and end-users.

Hands-on experience with Azure Dev Ops, Jira, or similar agile project management tools.

Action-oriented team player.

Excellent communication and interpersonal skills.

Excellent presentation skills.

Strong facilitation skills with…