Senior Manager Problem Process

Position: Scotiabank Senior Manager Problem Process
Elevate your career with Scotiabank as the Senior Manager for Incident and Problem Process in Toronto, Ontario. Focus on service improvement and strategic alignment across operations.

As the Senior Manager, you will define and govern the Incident and Problem Management process while leading improvements that impact service delivery.

Your role as Product Owner will include managing feature roadmaps in Service Now and working with IT Risk teams to develop metrics that assess effectiveness against banking services. Collaborating across departments will enable you to drive strategy and training initiatives.

Key Responsibilities:

• Drive implementation and continual service improvement

• Define vision and strategy for incident management

• Collaborate on KPI development with reporting teams

• Create training materials for effective process execution

• Oversee compliance with regulatory frameworks

Requirements:

• University degree, preferably in IT-related field

• At least 5 years in senior IT service leadership

• Proven ability to lead global technical teams

• Strong stakeholder management abilities

• Experience with ITIL and project management methodologies

Exemplify leadership and service excellence as you manage incident processes at Scotiabank.
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