System Administrator

Job Title:

Systems Administrator

Location:

Toronto, ON (Onsite)

Duration: 6+ Months (with possible extension)

Pay Rate: CAD $50 - $60 per hour

• Diagnose and resolve complex application development issues.
• Experience with contact center solutions:
  Amazon Connect (primary), Computer Talk (Ice bar – secondary), NICE - workforce management applications (preferred).
• Ability to quickly learn business processes, IT systems, and program domains.
• Perform software upgrades, patches, and system changes; monitor workloads to ensure optimal resource utilization.

• Familiarity with Public Sector / OPS IT Service Management frameworks.
• Willingness to learn new contact center technologies.

• Strong technical expertise across areas such as application development, systems design, networking, databases, and IT operations.
• Understanding of business requirements to define technical scope, support RFPs, and contribute to SLA management.
• Experience with problem-solving, change management, and service delivery.
• Knowledge of contract/vendor management and customer service practices.

• Strong analytical, planning, and problem-solving abilities.
• Sound judgement and decision-making skills.
• Team leadership and collaboration capabilities.
• Excellent written and verbal communication for both technical and non-technical audiences.

• Ability to clearly explain technical concepts to non-technical stakeholders.

If this opportunity matches your experience and career goals, please share your most updated resume for consideration.