Scrum Master, IT

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award‑winning environment that fosters a people‑first culture with a high priority on your personal and professional growth.

Reporting to the Manager, Project and Product Services – IT, the Scrum Master is responsible for enabling and supporting Agile delivery teams through effective facilitation, servant leadership, and coaching. Partnering with BDO Canada product owners, delivery teams, and business stakeholders, the Scrum Master helps ensure teams can deliver value frequently, predictably, and sustainably.

• Partner with the Product Owner to ensure the product backlog is well‑defined, prioritized, and ready for execution, facilitating refinement discussions and alignment between business and technical objectives.
• Gain a deep understanding of customer experience, identify and fill product gaps, and generate new ideas that grow market share, improve customer experience and drive growth.
• Engage SMEs and stakeholders in a timely and efficient manner, managing their involvement and expectations.
• Translate business requirements into technical specifications and vice versa.
• Facilitate prioritization discussions by helping stakeholders evaluate business value, technical complexity, risks, and dependencies.
• Establish, develop and maintain effective communications and relationships with key business partners and sponsors, both internally and externally.
• Work with appropriate business and IT stakeholders to finalize deliverables and milestones, and lead and manage the team toward achieving those milestones.
• Facilitate cross‑functional collaboration and support all phases of software delivery by utilizing Azure Dev Ops, Jira, MS Suite and other delivery tools.
• Protect the team from scope changes and external disruptions during active sprints, reinforcing sprint commitments and boundaries.
• Track and analyze Agile delivery metrics (velocity, burndown, cycle time and lead time) and leverage insights to improve team flow, predictability and performance.
• Strong understanding of SDLC and ability to lead and motivate cross‑functional Agile teams.
• Act as a change agent in advancing Agile practices and delivery maturity across IT.

• Demonstrate BDO Canada’s core values through all aspects of your work:
  Integrity, Respect and Collaboration.
• Understand your client’s industry, challenges and opportunities; clients describe you as positive, professional and delivering high‑quality work.
• Identify, recommend and focus on effective service delivery to your clients.
• Share in an inclusive and engaging work environment that develops, retains and attracts talent.
• Actively participate in the adoption of digital tools and strategies to drive an innovative workplace.
• Grow your expertise through learning and professional development.

• University Degree or College Diploma in Software Engineering, Computer Science, Business Administration or equivalent work experience with one or more of the following certifications preferred:
  Certified Product Manager (CPM), Professional Scrum Master, Certified Scrum Master, SAFe Scrum Master (SSM) or Project Management Professional (PMP).
• 5+ years of experience as a Scrum Master supporting medium to high complexity enterprise technology initiatives.
• 3+ years of direct work experience in managing all aspects of a successful enterprise product throughout its lifecycle.
• Solid technical background with understanding and/or hands‑on experience in software development and web technologies.
• Working knowledge and experience with SDLC methodologies (Waterfall, Agile, Iterative).
• Working knowledge and experience with the MS suite of products (Word, Excel, Visio, Project, SharePoint, Azure Dev Ops, Visual Studio, Power BI) and Test Management tools (JIRA + Zephyr).
• Working knowledge and experience in interactive project/product development and managing change management processes.
• Strong facilitation, presentation and training skills…