Technical Support Project Manager

Position: Technical Support Project Manager Role
Join Tata Consultancy Services as a Project Manager focused on technical support and user satisfaction in Canada. Utilize your skills in troubleshooting and communication to make an impact.

This role at Tata Consultancy Services emphasizes your understanding of End User Computing Devices and technical troubleshooting. You will assist customers by resolving infrastructure issues and ensuring smooth network connectivity, while actively supporting VPN and desktop engineering challenges. Your ability to think creatively and anticipate customer needs will be instrumental in delivering high satisfaction levels.

Key Responsibilities:

• Deliver technical support via phone for client inquiries

• Resolve desktop and laptop hardware issues effectively

• Assist in maintaining network and VPN connectivity

• Engage in Active Directory and desktop engineering roles

• Troubleshoot using VMware and VDI solutions

Requirements:

• Exceptional oral and written communication skills

• Hands-on experience with Remote Desktop Client Software

• Strong problem-solving abilities and customer focus

• Knowledge of End User Computing Devices

• Experience in troubleshooting infrastructure problems

Excel at TCS by applying your technical expertise and commitment to quality support.
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