Senior CRM Business Analyst - Salesforce Focus

Shape the future of business analysis with us in a Senior CRM Technical Business Analyst role focused on Salesforce opportunities. This hybrid position spans Toronto and other major locations, ensuring impactful contributions across departments.

As a key player, you'll lead requirement-gathering sessions to translate business needs into functional specifications. This position emphasizes evaluating Salesforce capabilities and supporting data integrity efforts.

Your role will be crucial in driving the implementation of enhancements while collaborating with cross-functional teams.

Key Responsibilities:

• Analyze and define CRM business requirements

• Document user stories and process mapping

• Drive data validation and mapping support

• Ensure compliance with governance and security standards

• Monitor Salesforce releases for improvements

Requirements:

• 3+ years of experience with CRM solutions

• Expertise in Salesforce technologies and analysis

• Strong ability to document complex processes

• Familiarity with Agile principles

• Salesforce Administrator certification preferred

Bring your analytical acumen and Salesforce expertise to a role that values diversity, inclusion, and impactful contributions.
#J-18808-Ljbffr