International Application Support Specialist

Position: International Application Support Specialist Role
Pursue a rewarding career as an International Application Support Specialist, focusing on SharePoint and Microsoft 365 in a hybrid setting. Enhance user satisfaction through dedicated support and issue management.

With 3-5 years of application support experience, you will play a vital role in triaging incidents and documenting resolutions in Service Now. Your expertise in SharePoint administration is essential for effective problem-solving and client communication.

Key Responsibilities:

• Resolve SharePoint incidents while adhering to service level agreements

• Accurately document support tickets in Service Now

• Provide administration for SharePoint, including permissions and configurations

• Support user onboarding and handle post-deployment stabilization

• Maintain detailed knowledge base articles for consistent service

Requirements:

• 3-5 years of application support within an enterprise

• Experienced in ITSM tools like Service Now

• In-depth knowledge of Microsoft 365 and SharePoint management

• Proven skills in incident resolution and client communication

• Degree or diploma in relevant IT discipline

Utilize your expertise in SharePoint and Microsoft 365 to provide exceptional application support in this pivotal role.
#J-18808-Ljbffr