IT HelpDesk – Banking

Working with one of our top financial clients, this role calls for an IT Help Desk – Banking. This position involves providing critical first-level support across all bank operations, responding to technical incidents via phone, chat, and email, and collaborating with various technology groups to ensure timely resolution of issues. The successful candidate will support user access provisioning through Service Now, troubleshoot technical problems, and deliver excellent customer service in a fast-paced environment.

Pay rate range (CAD): $17.60/hr – $28.99/hr

• Provide first-level technical support for bank employees via phone, chat, and email channels.
• Respond to and resolve technical incidents, including application and hardware issues.
• Support access request provisioning, such as granting, modifying, or revoking user access, in accordance with security policies.
• Document incident details, troubleshooting steps, and resolutions accurately in the system.
• Collaborate with IT teams to elevate and resolve complex technical issues efficiently.
• Maintain knowledge of bank systems and technical manuals to assist end users effectively.
• Assist with hardware troubleshooting and basic software installations as needed.
• Participate in team meetings and contribute to documentation improvements.

• Help desk support experience (minimum 1 year)
• Solid troubleshooting and problem‑solving skills
• Ability to interpret technical information and communicate clearly
• Excellent verbal and written communication skills
• Experience with Microsoft Azure applications is an asset
• Ability to multitask and prioritize in a dynamic environment
• Knowledge of IT Service Management (ITSM) tools like Service Now

• Customer service experience in a technical support role
• Knowledge of authentication and access management procedures
• Basic hardware troubleshooting skills
• Experience with remote support tools
• Relevant schooling or certifications in IT or computer science

Beach Head is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. Beach Head or our clients may use technology‑enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching.

These tools assist our recruiters and our clients, and do not replace human decision‑making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.