Bilingual Application Support Analyst-Global Engineering ( English​/Spanish

Requisition

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Scotiabank continues to be an industry leader for Payments technology and innovation. We have a history of safely leveraging new tools to enable new experiences for our customers, focusing on ensuring we protect their interests and goals. The result of this leads to modernization programs which aim to offer enriched information and transparencies to support the rapidly evolving payments community.

The Application Support team is responsible for providing production support and maintaining applications within Global Payments Technology that primarily services small business, commercial and corporate clients. With your BA, systems support analysts, and developer teammates, the vision is to provide technical support and solutions to meet the needs of our customers.

To support the vision, we are seeking a Support Analyst who will play an important part in the team to achieve the desired goals by contributing technically and analytically to meet the needs of our partners and help find a solution to the issues our customers face. You will work closely with Business Analysts, Operational Support teams to provide Incident resolution and application development deliverables.

The candidate will also work towards ensuring application reliability and stability leveraging an array of monitoring tools, and in charge of an application that supports balance and transaction and reconciliation reports.

• Provide production support to assigned applications by identifying, evaluating, escalating, resolving problems, and supporting other team members. The incumbent is required to be part of a rotation to carry the on-call phone approximately 50% of the time to ensure systems support is readily available and that systems are operational according to documented user service level agreements.
• Keep current on rapidly changing technological trends, document, self-teach new technologies and maintain an understanding of the department’s business and technology strategies.
• Efficiently support applications to meet business objectives by analyzing user requirements, providing technical specifications to help maintain systems according to standards.
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Champions a high-performance environment and contributes to an inclusive work environment.

• Experience with Google Cloud, AWS, Azure, or other cloud-based development stacks is a plus.
• Use of analytics to enable day-to-day conversations and decision making.
• Previous experience in a technical or operational support helpdesk role.
• Familiar with databases such as MySQL, PostgreSQL or MongoDB.
• Bilingual proficiency in English and Spanish is an asset.
• Incident Management experience.

• Work in a standard office-based environment. Availability to work nights and weekends when required.

• You’ll join a team focused on building cloud platforms as products, enabling delivery teams across the enterprise rather than acting as a centralized gatekeeper or operating within a narrow delivery focus. This role offers exposure to a wide range of technologies, problem domains, and stakeholders.
• Diversity, Equity, Inclusion & Allyship
  - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations
  - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment…