ServiceNow Configuration Management Expert

Join Air Miles as a Service Now Configuration Management Expert and manage critical CMDB data. Your expertise will support ITIL processes and enhance the overall IT infrastructure.

In this role, you’ll be the CMDB Administrator at Air Miles, responsible for ensuring accurate and up-to-date information about IT assets. With minimum three years of Service Now experience, you’ll collaborate with teams to ensure data compliance and implement quality governance processes in alignment with ITIL best practices.

Key Responsibilities:

• Oversee CI classification and relationships across the CMDB

• Perform audits to ensure data accuracy and completeness

• Implement automation tools for CMDB updates

• Monitor and report on CMDB health and performance

• Troubleshoot issues related to Configuration Items

Requirements:

• Bachelor’s degree in Computer Science or similar

• 3 years directly related Service Now work experience

• Certification as a Service Now System Administrator

• Strong skills in Excel for analysis

• Familiarity with ITIL processes

Drive IT efficiency at Air Miles through your expertise in CMDB management and Service Now.
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