L2 OnBase Application Support Engineer

Become a key player at Hyland as an L2 OnBase Support Engineer in Toronto, ON. This full-time role focuses on advanced incident management and data troubleshooting.

Utilizing your 8-10 years of experience, you will provide essential support for Hyland OnBase applications, ensuring seamless operations and compliance with SLAs. Your skills in SQL, troubleshooting, and application support tools like Service Now will be pivotal in maintaining system integrity and performance.

Key Responsibilities:

• Oversee L2 incident and problem management processes

• Diagnose application issues through log analysis

• Perform root cause analysis for complex defects

• Maintain and support OnBase application modules

• Ensure system health and manage batch/job monitoring

Requirements:

• 8-10 years in application support and incident management

• Proficiency with Hyland OnBase and SQL querying

• Knowledge of integration support and document lifecycle

• Familiarity with ITIL and service operation models

• Experience in financial services is an advantage

Enhance your career in application support by applying your expertise in OnBase and SQL at Hyland.
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