Onsite Desktop Support Technician

Pathway Communications seeks an Onsite Desktop Support Technician in Toronto, Ontario. Engage with users to resolve technical issues and enhance system functionality in this full-time role.

This position requires strong problem-solving and communication skills to assist users with desktop, laptop, and network issues. You will be responsible for logging tickets in systems like Service Now and ensuring timely follow-ups. Your expertise will assist in setting up systems for new hires while providing excellent customer support to boost satisfaction.

Key Responsibilities:

• Respond to technical inquiries via various channels

• Diagnose and troubleshoot hardware and software issues

• Provide hands-on tech support for devices and AV systems

• Log, track, and resolve issues in ticketing systems

• Educate end-users on best practices and system functionality

Requirements:

• Experience with Active Directory and VPNs

• Knowledge of Service Now and Jira ticketing systems

• Basic ITIL understanding preferred

• Strong analytical and communication skills

• Physical ability to lift 20kg equipment

Drive user satisfaction and resolve technical challenges as a Desktop Support Technician at Pathway Communications.
#J-18808-Ljbffr