Onsite Desktop Support Technician
Job Description & How to Apply Below
This position requires strong problem-solving and communication skills to assist users with desktop, laptop, and network issues. You will be responsible for logging tickets in systems like Service Now and ensuring timely follow-ups. Your expertise will assist in setting up systems for new hires while providing excellent customer support to boost satisfaction.
Key Responsibilities:
• Respond to technical inquiries via various channels
• Diagnose and troubleshoot hardware and software issues
• Provide hands-on tech support for devices and AV systems
• Log, track, and resolve issues in ticketing systems
• Educate end-users on best practices and system functionality
Requirements:
• Experience with Active Directory and VPNs
• Knowledge of Service Now and Jira ticketing systems
• Basic ITIL understanding preferred
• Strong analytical and communication skills
• Physical ability to lift 20kg equipment
Drive user satisfaction and resolve technical challenges as a Desktop Support Technician at Pathway Communications.
#J-18808-Ljbffr
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×