Project Manager for Technical Support

Step into an impactful role as a Project Manager with Tata Consultancy Services in Canada, focusing on providing technical support and enhancing user experiences. Leverage your communication skills and troubleshooting expertise to excel in this position.

At Tata Consultancy Services, you will manage customer support initiatives, using your knowledge of End User Computing Devices and Remote Desktop Client Software. Your hands-on experience will be key in addressing infrastructure issues while proactively maintaining high user satisfaction. This position is ideal for someone who can anticipate customer needs and creatively resolve problems.

Key Responsibilities:

• Facilitate technical support calls for clients

• Troubleshoot issues related to desktop and laptop hardware

• Ensure effective network and VPN connectivity

• Participate in Active Directory and desktop engineering functions

• Manage VMware troubleshooting tasks

Requirements:

• Strong communication and interpersonal skills

• Expertise in troubleshooting VMware and VDI

• Comprehensive knowledge of End User Computing Devices

• Problem-solving mindset with a customer focus

• Experience in resolving technical infrastructure issues

Bring your passion for customer satisfaction and technical support to TCS and thrive in this role.
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