Operational Support Analyst
Job Description & How to Apply Below
Join ivari as an Intermediate Technical Analyst, focusing on providing operational support and technical analysis for enterprise infrastructure and applications.
In this critical role, you will work with IT teams and external partners to resolve incidents efficiently while enhancing service delivery. Your hands-on experience with Microsoft 365, incident management, and troubleshooting will be key to contributing to operational improvements. If you're a problem-solver with strong analytical skills, this role is ideal.
Key Responsibilities:
• Provide technical analysis and support to stakeholders
• Monitor and resolve technical issues within applications
• Analyze problems and manage Change and access management
• Document systems changes and maintenance procedures
• Collaborate with various teams to improve service efficiency
Requirements:
• At least 2 years of relevant work experience
• Degree in Computer Science or equivalent qualifications
• Strong hands-on experience with Active Directory
• Familiarity with cloud services and IT management tools
• Proven organizational skills and attention to detail
Utilize your technical knowledge at ivari to enhance service operations and support business needs.
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