Senior Technical Support Analyst

Lead advanced IT support as a Senior Technical Support Analyst for end-users in Toronto. This full-time, onsite role is essential for delivering efficient, high-quality support in a fast-paced environment.

In this critical position, you will be the primary contact for IT-related issues at the Toronto location, providing both hands-on support for Capital Markets and general users. This role requires 7-10 years of experience in end-user technology support, emphasizing problem resolution and operational oversight, with a strong focus on delivering exceptional service quality.

Key Responsibilities:

• Provide advanced end-user IT troubleshooting support

• Oversee daily operations and service performance

• Coordinate with management on escalations and outages

• Document incidents and solutions in Service Now

• Collaborate with IT teams for efficient issue resolution

Requirements:

• 7-10 years of IT support experience

• Strong troubleshooting skills on various technologies

• Proven ability to manage high-pressure situations

• Excellent communication and documentation skills

• Familiarity with Capital Markets support is an asset

Be the pivotal link in providing superior IT support and maintain operational excellence in a dynamic setting.
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