Zema Global Customer Experience Specialist

Shape customer interactions at Zema Global as a Customer Experience Agent II. This full-time role is dedicated to providing technical support and enhancing user satisfaction across Europe and EMEA.

Zema Global seeks an experienced Customer Experience Agent II to ensure clients derive maximum value from our software solutions. With a bachelor’s degree and over 2 years of technical support experience, you’ll play a key role in troubleshooting, installations, and mentoring. Your knowledge and problem-solving skills will foster client success.

Key Responsibilities:

• Offer frontline support for enterprise software solutions

• Capture and investigate client technical requests

• Resolve issues through effective troubleshooting

• Assist with installations and coordinate upgrades

• Contribute to internal knowledge resources

Requirements:

• Bachelor’s degree in a relevant discipline

• Minimum 2 years of hands-on support experience

• Proficiency in Java and SQL

• Strong communication and analytical skills

• Ability to thrive independently and collaborate effectively

Make an impact in the customer experience landscape at Zema Global.
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