Lead Technical Services at NTT DATA

Advance your career as a Senior Team Lead for Technical Services at NTT DATA, where you will enhance IT infrastructure management in a hybrid work setting. Ensure continuous client satisfaction through meticulous incident management.

As a pivotal management figure, you will lead service operations and foster a high-performing team culture. Your responsibilities will include managing complex technical incidents and overseeing service level agreements. Make a mark by innovating service procedures in a diverse work environment.

Key Responsibilities:

• Provide leadership for service offer management

• Set client satisfaction standards and policies

• Address escalated client concerns with solutions

• Manage transitions from sales to operational support

• Ensure client systems are operational and configured

Requirements:

• Extensive experience in technical services

• Strong leadership and mentoring abilities

• Proficient in ITIL practices and incident resolution

• Excellent communication and client relationship skills

• Bachelor's degree or equivalent in a relevant field

Leverage your technical and leadership skills to impact client success at NTT DATA.
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