Specialist, IT​/Tech, IT Support

Position: Specialist, Applications )
Summary  Bell Canada is the Canadian leader in contact centre solutions. We are a dynamic team that provides support, monitoring and management of contact centre solutions for our business customers. Our Network team strives to deliver best in class customer solution’s stability and quality of service. We are passionate about end‑to‑end and proactive support through our diverse family of experts.

We succeed by evolving constantly and adopting new practices in order to achieve our objectives and maintain our balance between work and pleasure. If you join us, you will work with compassionate and supportive team members in a climate of collaboration and openness to change.

Key Responsibilities   Motivated to find and implement innovative solutions that improves service for our customers
Troubleshoot and resolve technical problems for our customer solutions
Proactively prevent downtime of the Contact Center applications and infrastructure using your technical and analytical skills
Solidify customer loyalty, relationships and satisfaction
Work in synergy with various partners and stakeholders
Take the lead and maintain the solution stability and service availability across Bell
Work with Cloud and on‑premises contact centre solutions
Critical Qualifications   Minimum of 3 years of experience in a relevant technical or product management role
Hands‑on experience with Contact Center platforms such as Genesys Cloud, Genesys On‑premises, Nice CX, Pure Connect, Verint, Avaya, Cisco, and Audio Codes
Proficient in programming and scripting languages (e.g., Java, JavaScript, SQL)
Solid understanding of networked systems including client/server architecture, web applications/services, and layered application design
Familiarity with databases, networking, system administration, and Voice over IP (VoIP) technologies
Demonstrated ability to lead transformation with agility, communicate effectively across all levels, and solve complex problems strategically
Committed to continuous learning and thrives under pressure in collaborative environments
Bilingualism (French and English) is preferred
Adequate knowledge of French is required for positions in Quebec
Additional Information   Position Type:
Management
Job Status:
Regular - Full Time

Job Location:

Canada :
Ontario :
Toronto, Canada :
Ontario :
Ottawa, Canada :
Quebec :
Montreal
Work Arrangement:
Hybrid
Final date to receive applications: 06/19/2026
Hybrid candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week.
We also encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or  to make arrangements. If you have questions or feedback regarding accessibility at Bell, please visit our Accessibility page for other ways to contact us.

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