Job Description & How to Apply Below
This role involves supporting application installations, configurations, and upgrades. You will also work closely with vendors and external partners while using analytical tools to drive effective solution delivery. Additionally, you'll stay abreast of industry trends and best practices.
Key Responsibilities:
• Support installation and upgrades of business applications
• Manage production incidents for timely resolutions
• Utilize Service Now for incident management tasks
• Work with cloud technologies in UNIX, Linux, and Windows
• Use monitoring tools like Splunk, Data Dog, and Dynatrace
Requirements:
• Experience with service management in cloud environments
• Familiarity with UNIX, Linux, and Windows systems
• Hands-on experience with Service Now
• Ability to perform tasks under guidance
• Understanding of application infrastructure and services
Bring your dedication to improving service delivery and managing incidents effectively in this vital role at IBM.
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